The IT service desk has officially opened in a new location on the first floor of the CCT building, now providing students with a BYOD (Bring Your Own Device) space. There is currently a contest underway to name the new space.
Replacing the computer lab previously located in the CCT atrium, the IT service team envisioned extra support for BYOD spaces, which allow and encourage individuals to bring their own mobile devices for educational or work purposes.
According to information and instructional technology director Susan Senese, an increasing number of students are bringing their own devices to school. As part of the IT team’s vision, their strategy was to enrich the student experience by providing students with more study spaces that support their own devices, rather than providing them with additional computers.
In addition to the BYOD space located in front of the new IT desk—which will also be used as a space for instructional activities by IT staff—the back of the new centre is equipped with six stations for full-time employees working on special projects and hosting training sessions.
Also new to the IT service desk are different operating hours.
“We’re going from 8 a.m. to 8 p.m. with the hopes of helping staff, faculty, and students throughout the day,” said Michael Young, manager of IT customer service, on Wednesday morning during the grand opening of the service desk. Previous operating hours were 9:00 a.m. to 5:00 p.m.
Read More: http://themedium.ca/news/byod-new-to-it-service-desk
Replacing the computer lab previously located in the CCT atrium, the IT service team envisioned extra support for BYOD spaces, which allow and encourage individuals to bring their own mobile devices for educational or work purposes.
According to information and instructional technology director Susan Senese, an increasing number of students are bringing their own devices to school. As part of the IT team’s vision, their strategy was to enrich the student experience by providing students with more study spaces that support their own devices, rather than providing them with additional computers.
In addition to the BYOD space located in front of the new IT desk—which will also be used as a space for instructional activities by IT staff—the back of the new centre is equipped with six stations for full-time employees working on special projects and hosting training sessions.
Also new to the IT service desk are different operating hours.
“We’re going from 8 a.m. to 8 p.m. with the hopes of helping staff, faculty, and students throughout the day,” said Michael Young, manager of IT customer service, on Wednesday morning during the grand opening of the service desk. Previous operating hours were 9:00 a.m. to 5:00 p.m.
Read More: http://themedium.ca/news/byod-new-to-it-service-desk
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